COMPLAINTS & DISPUTE RESOLUTION

If you are unhappy with your experience with TerePay, we want to know about it. The best way to make a complaint is to get in touch with TerePay through the contact methods below.

  • Phone (call or text): +64 22 135 8538

  • Email: info@terepay.com

We will try to resolve your complaint to your satisfaction.  If you are not satisfied with our decision about your complaint you can refer the complaint to our independent external dispute resolution scheme, Financial Services Complaints Ltd (FSCL). It is free to make a complaint to FSCL. FSCL may help you to resolve any disagreements you have with us free of charge. FSCL’s contact details are:

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